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Customer Support

As a Customer Support at Boxon, you work in a customer team with the account manager to reach the sales goals that are set with the customer together. In this role, you will support your colleagues in sales, as well as Boxons customers, through various administrative tasks. This means that you will have a close dialogue and cooperation with colleagues internally, as well as with customers externally.

Placement is at our customer support office in Bromma.

More about the job

  • In this role, you will be well acquainted with customer agreements and, in consultation with the account manager, work on a decided activity plan.
  • You will support your dedicated customers and account managers with orders, delivery information, invoice questions, product questions, create and adjust articles and prices and take care of other issues that arise.
  • You will administrate warehousing services: Create and manage inventory contracts, manage follow-up against customer regarding inventory contracts, update contract attachment, make follow-up against customer and account manager and actively ensure that the customer follows withdrawals according to forecasts and that the turnover rate of the items increases.
  • You will manage proactive excess sales on existing and new customers.
  • Some complaints handling is included.

Your profile

We think that you:

  • Has a completed upper secondary education and work experience from a role with similar administrative and customer-focused tasks.
    Have good knowledge of IT systems such as sales support systems and the Office package.
  • Have fluent knowledge of the Swedish language in speech and writing as well as good skills in the English language, both in speech and writing.
  • Has a talent for service management and handling many different contact areas, is outgoing and motivated by new relationships at work.
  • Have the ability to act proactively in work and have a willingness to constantly learn and develop.
  • Work independently and methodically at a high pace with continued quality focus.

Experience from the packaging or labelling industry is a merit but not necessary.

Application

You apply for the job via arbete@boxon.com. For more information, you are welcome to contact Per Häggkvist, Sales Manager North, telephone 070-869 36 12.

About Boxon

Boxon is an innovative business partner that offer intelligent packaging concepts with full traceability and meeting our customers’ needs, and by that create strategic values. We analyze the outside world, inspire to new ideas and quickly design innovative solutions that continuously secure the packaging flow, from order to delivery. Our focus is primary companies within the industry-, trade- and logistics segments seeking a long-term partner. Boxon operates in the Nordics, Europe and Asia. Head office is in Helsingborg, Sweden. Our business involves approx. 270 employees and our turnover is approx. 130 million Eur.